Privacy Policy
Appointment Policy
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Appointments should be booked in advance by phone, WhatsApp, or online.
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Walk-ins may be accommodated based on availability.
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New patients should arrive 15 minutes early for registration.
Referral Policy
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Referrals are not mandatory, but may be required by some insurance providers.
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Patients should confirm with their insurer before booking.
Cancellation & No-Show Policy
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24-hour notice is required for cancellations or rescheduling.
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Late cancellations may incur a fee.
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No-shows may be subject to a penalty before rebooking.
Telemedicine Policy
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Virtual consultations are available for follow-ups and some initial assessments.
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A stable internet connection and private setting are required.
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Payment is required in advance for telemedicine services.
Payment & Insurance Policy
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Most major insurance plans are accepted.
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Patients should verify coverage in advance.
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Accepted payments: cash, debit/credit (at select locations), online bank transfers.
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Co-pays and out-of-pocket fees are due at the time of service.
Prescription & Medication Policy
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Prescriptions are only issued after a proper medical evaluation.
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Repeat prescriptions may require a follow-up.
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Controlled drugs are prescribed only when clinically necessary and legally appropriate.
Medical Records Policy
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Requests must be submitted in writing via email or in person.
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Records are only released to the patient or authorized parties with proper documentation.
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Processing times may vary; a small fee may apply.
Urgent Appointments & Emergency Policy
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Call (868) 702-4046 for urgent cases.
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Emergency care should be sought at the nearest hospital.
Confidentiality & Privacy Policy
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Patient information is confidential and handled in line with privacy laws.
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No information is shared without consent, unless required by law.
Code of Conduct Policy
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We maintain a respectful, professional environment for all patients and staff.
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Aggressive or disruptive behavior will not be tolerated and may result in denied service.